Terms & Conditions

 

Dear customer, below you will find everything you need to know about your purchase. If you have any other questions please contact us at info@susanszatmary.com and we will get back you within 24h. 

If you are not sure about you size please do not hesitate to contact us at info@susanszatmary.com and will do our best to guide you. 

And remember: Your pieces of SUSAN SZATMÁRY Jewelry and Leather Goods are precious objects that require care and attention.

Happy shopping!

 

Shipping

Free shipping worldwide.

All Orders are processed and shipped from our warehouse in Sweden Address at Sellerivägen 27,582 75 Linköping/ Sweden and shipped in Sweden by the Swedish postal Services and abroad by DHL.

Our Delivery times in Scandinavia between 1-4 business days, Europe& Worldwide: between 4-10days.

Unfortunately, we do not ship to all countries.

Vat, taxes and Duties or other surcharges involved in import may apply for deliveries Outside the EU ( e.g. USA and Norway).

For the shipping destination within EU, Swedish VAT of 25% in included.

For all other destinations the prices shown are not including VAT, taxes, duties or other surcharges involved in imports to your specific country. Please consult your country’s customs or other proper authorities for information regarding this.

If you have any question about tracking your order, contact us on info@szatmarysusan.com 

We ship to the following countries:

EU: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Lithuania, Latvia, Russia Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Swizerland, Ukraine, UK , USA, Japan and Hong Kong.

Return & Exchange

We are glad to exchange any product with full price, unworn and unused within 14 days of receipt of your purchase. Please email us before including your order number. Please do include your name,e-mail address so we can contact you if needed.

If you wish to exchange an item this can be done within the 14 day period from delivery. Please contact us so that we can guarantee that the product is in stock. Return shipping is at your expense

We are happy to exchange all iteams but please contact us so can make sure that we can help you with the size and so that we can guarantee that we have the product requested in stock.

You have the right to return your order within 14 days from the date you received the product. We will reimburse the total purchase amount but you are responsible for the shipping cost. 

The items must be returned in perfect condition, unworn and have their original tags and dustbags and packaging. Items lost or damaged in return transit will not be compensated for.

You are responsible for any shipping costs. And please note that returns outside the EU additional taxes and duties may apply again.

If your order has been delivered with faulty goods you must contact us before by email : info@susanszatmary.com

Susan Szatmáry AB is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. 

It takes between 2-4 weeks to process returns and credit your account.

Instruction will be send to you Ones we receive an email regarding your exchange and return. Please do email us contact us before sending any iteams: info@susanszatmary.com.

Transport Damage

Your pieces of Susan Szatmáry Jewelry and Leather Goods are always carefully check before they are sent to you. And we can always guarantee items in perfect condition when we send them. In the case of a product broken during transportation, please send a photo proof to info@susanszatmary.com. We must approve your complain before it can be returned. You will get a confirmation via e-mail when the complain is approved.

When we have received the damage item we will send you a non-damage piece. The cost of return shipping will be reimbursed to you on presentation of proof of postage. If the product returned is not in stock, you will be reimbursed the full purchase amount.

Payment

We Accept Visa, Mastercard and American Express payments from customers worldwide.3D Secure for Visa and Mastercard support currently in preview.

To make your purchase as safe as possible, your credit card information is sent via a secure connection and your card details cannot be read by outsiders. In the case of a return the purchase amount will be transferred back to your credit card. You must always enter your credit card details for each visit with us as we do not save this type of information.

Order Confirmation

When we receive your order we will send you an order confirmation via email. The confirmation is sent within 24 hours, If you have any questions regarding your order please send us email to info@susanszatmary.com.

Disclaimer

We cannot guarantee that all products that appear on the site are in stock. You will be notified by email as soon as we received your order.

We cannot guarantee that an image accurately reflects a product’s actual colors. Depending on your computer or monitor settings, colors may vary.

Copyright

Copyright of all images, trademarks, logos, design and text contained within this site is owned by Susan Szatmary AB.

For press and any other inquiries regarding use of images or any other part of this material please send an email to susan@szatmarysusan.com.